Delivery

Updated 6 November 2020

Timescales: UK and international deliveries seem to be operating close to normal at the moment, but you should anticipate your parcel taking a little extra time to reach you, especially during the Christmas season. Canada is particularly affected. Please note that shipping partners are not guaranteeing delivery timescales during the pandemic.

'Signed For' services: You probably won't have to physically sign for your parcel; the delivery person will likely put your parcel on your doorstep, step back and wait for you to answer the door so they can check your order is safely delivered. If you are out they will leave a card explaining how to rearrange delivery, or where to pick up your parcel.

Please check your last order dates for Christmas delivery.

Choose a book from the Ready to Ship collection as they are already made and ready to go! You can also choose Express shipping for an extra speedy service.

Ready to Ship books cannot be personalised as they are already made. If you have set your heart on a personalised book and have a few weeks, it's always worth contacting me as I might just be able to help if the studio isn't busy! Please mention your deadline and the country you need your order delivered to.

Alternatively, you could opt for a Gift Card which is instantly emailed to your loved one - perfect for very last minute presents!

Delivery timescales:

Orders from the Ready to Ship collection are posted within 3 working days and arrive 1-2 days later. Choose Express delivery for a faster service.

For made to order and bespoke books please allow the usual lead time of up to 4 weeks plus delivery, but you can contact me to agree an earlier deadline.

Delivery costs:

Orders up to a value of £50:
£3.50 Standard (First Class Signed For)
£7 Express (Special Delivery)

Orders over £50 up to £99: 
£7 Special Delivery (tracked & signed)

Orders over £99 up to £219
£9 Special Delivery (tracked & signed)

Orders over £219 are delivered free of charge by Special Delivery

Local pickup

If you live near Wimborne, Dorset you can select Local Pickup at checkout, free of charge.

Timescale: Ready to Ship items are usually available within 24 hours; for made to order and bespoke books please allow the usual lead time of 4 weeks.

How it works: You'll get an email when your order is ready. You can pick up your order between 10am and 6pm Monday to Friday. You must bring your email order confirmation with you. When you arrive, call me on 07748 759371 and I will bring your order out to you. Please respect Covid-19 social distancing requirements.

Shipping timescales:

Orders from the Ready to Ship collection are shipped within 3 working days and typically take a further 3-5 working days to arrive in Europe and 6-7 working days to arrive elsewhere.

Express shipping is available for a faster service and usually arrives within a week. However, please note that shipping partners are not guaranteeing delivery times during the Covid-19 pandemic.

For made to order and bespoke books please allow the usual lead time of up to 4 weeks plus delivery, but you can contact me to agree an earlier deadline.

Standard shipping costs:

Orders up to £20 (Standard, no tracking): Europe £5; elsewhere £6

Orders over £20, up to £40 (Tracked & Signed): Europe £9; elsewhere £10.50

Orders over £40, up to £50 (Tracked & Signed): Europe £13; USA £19; Australia, New Zealand & Oceania £16; Canada & rest of world £15

Orders over £50, up to £139 (Tracked & Signed): Europe £15.50; USA £23; Australia, New Zealand & Oceania £20; Canada & rest of world £19

Orders over £139 (Tracked & Signed): Europe, £17.50; USA £33; Australia, New Zealand & Oceania £25; Canada & rest of world £24

Express shipping costs:

Orders up to £50 (Tracked & Signed): Europe £45; Australia, New Zealand & Oceania £64; USA, Canada & rest of world £53

Orders over £50, up to £139 (Tracked & Signed): Europe £49; Australia, New Zealand & Oceania £71; USA, Canada & rest of world £58

Orders over £139 (Tracked & Signed): Europe £56; Australia, New Zealand & Oceania £84; USA, Canada & rest of world £68

 I can deliver directly to your gift recipient and include a personal message from you, if you like. Just leave a note at checkout and make sure you enter their address in the shipping field. Orders arrive ready to gift in branded packaging with an information sheet about the book (excluding your financial information).

Your orders are packaged with recyclable and home-compostable materials, whenever possible.

Reuse, recycle or compost: brown boxes, brown bags, film bags, packing chips, packing pillows, all papers, envelopes & tapes.

Reuse, or recycle where carrier bags are collected: white padded bags & bubble wrap (these are being phased out for home-compostable alternatives).

Returns

I want you to be completely happy with your books. If you have any queries or concerns please get in touch with me before returning your order, as in some cases it might not be necessary for you to send it back.

Returns
You must notify me within 3 days of receiving your order if you want to return it. You then have 30 days to return items for a refund providing they are unused, in their original condition, original packaging and returned with proof of purchase. Please obtain proof of posting, insurance and tracking when you return your item.

I regret I cannot pay for the cost of original or return shipping.

Refunds:
I will confirm receipt of your return and if eligible, refunds will be processed through the original payment method within 7 days of me receiving your return. It may take longer for the refund to be credited to your account by your payment provider or bank. I regret that as a very small independent business, I cannot refund the cost of return shipping.

Exceptions:
Bespoke (personalised) and made to order books are not eligible for return, refund or exchange, other than in the highly unlikely event that they arrive damaged or not made to the specifications in your invoice or product listing, in which case please get in touch with me and I will be happy to help.

Bespoke (personalised) and made to order books are not eligible for return, refund or exchange, other than in the highly unlikely event that they arrive damaged or not made to the specifications in your invoice or product listing, in which case please get in touch with me and I will be happy to help.

Size Guide

Use this Size Guide to check the dimensions of the books you're considering purchasing (dimensions are external and refer to the closed book unless otherwise indicated). If you'd like some guidance with selecting the correct size, feel free to contact Susan the bookbinder: email info@boundbyhand.co.uk or call +44 (0)7748 759371

Leather Memory Books, Wedding Guest Books, Journals and Sketchbooks
 SIZE HEIGHT WIDTH DEPTH
A4 Large Portrait 12 inches or 305 mm 8.5 inches or 215 mm 1.5 inches or 38 mm
A4 Large Landscape 8.5 inches or 215 mm 12 inches or 305 mm 1.5 inches or 38 mm
A5 Medium Landscape 6 inches or 155 mm 8.5 inches or 215 mm 1.5 inches or 38 mm
A5 Medium Portrait 8.5 inches or 215 mm 6 inches or 155 mm 1.5 inches or 35 mm
A6 Small Landscape 4.5 inches or 114 mm 6 inches or 155 mm 1 inch or 25 mm
A6 Small Portrait 6 inches or 155 mm 4.5 inches or 114 mm 1 inch or 25 mm

 

Miniature Journals
 One Size 3 inches or 76 mm 2.25 inches or 60 mm 20 mm or 0.75 inches

 

Marbled Notebooks
 A4 Large 297 mm or 11.5 inches approx. 205 mm or 8 inches approx. 64 pages
A5 Medium 210 mm or 8.25 inches approx. 145 mm or 5.75 inches approx. 56 pages
A6 Small  150 mm or 6 inches approx. 100 mm or 4 inches approx. 48 pages
A7 Pocket 106 mm or 4.25 inches approx. 72 mm or 2.75 inches approx. 40 pages